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** We assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
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Standard Delivery
> Monday to Friday between 9am and 5.30pm (excluding public holidays)
For Klang Valley
> 2 - 3 working days
> Charges: RM 8.00
For within Malaysia
> 4 - 6 working days
> Charges: RM 12.00
For International
> 1 - 2 Weeks
> Charges: Contact Us
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| 2. |
Express Delivery
For Klang Valley
> Delivery on same day/next business day
> Charges: RM 25.00
For within Malaysia
> Delivery on next business day
> Charges: RM 40.00
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| 3. |
Free Delivery
> With online purchase of RM100 and above
> Total weight less than 2 kg
> Products: Business Cards, Business Document Printing, Stickers, Rubber Stamps, Cool! Series Product
> Valid for standard delivery and Klang Valley
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| 4. |
Self-collect
> To avoid any disappointment, please contact our customer service to make sure your order is ready to collect at our store.
> We withholds the right to destroy any finished goods which are not picked up within 30 days after pickup notification; we would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded.
> See "Contact Us" for store location and business hour.
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** Please deposit the exact amount of payment. No refund will be granted for overpaid.
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Bank In(ATM, Cash deposit or Online banking)
> Account Name : Kiwii Stationery & Digital Print Centre
> Bank Name : Malayan Banking Berhad (Maybank)
> Account No. : 5121 7433 3235
> Inter-bank transfer (e.g. Maybank to CIMB Bank) requires about 1-2 business days to process.
> You can upload payment slip or fax/email us the bank-in slip with the order ref. no. once payment is made.
1. Logon to member account, select "Awaiting payment" order
2. Key in and save your payment details.
3. Once we have confirmed your payment we will process your order as soon as possible.
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| 2. |
Bank Cheque
> Payable To : Kiwii Stationery & Digital Print Centre
> Please include bank charges of RM 0.50 for outstation cheques.
> We only process your order until the cheque has cleared.
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Kiwii2u Points
> Use points to pay for an order on kiwii2u website. 100 points = RM1
1. Choose to pay with Kiwii2u points during checkout.(This option will not available if your points is not enough to cover the balance of your order.)
2. Finish checking out, you will receive Payment Verification Request email. Click the link on the email to verify & confirm your payment.(note: Link will expired on 24 hours)
3. Login to member account when prompted，click on "Confirm" button to complete your payment.
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Online Secure Payment
> Coming soon.
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Turnaround time is calculated in business days and excludes holidays and weekends.
Turnaround time begins when:
> Full payment has been received.
> Print ready files are received (if any).
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Standard Service
> Cut-off Time : Monday - Friday, 6pm
> Orders approved and payment received by 6pm, turnaround time begins that day.
> Orders approved and payment received after 6pm, turnaround time begins the next business day.
> Approximately take 2 to 3 business days, depend on order quantity and type of product.
> Some custom job (die cutting, UV coating) require additional lead time, typically 4 to 5 business days.
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| 2. |
Rush Service
> Cut-off Time : Monday - Friday, 2pm
> Orders approved and payment received by 2pm, turnaround time begins that day. Delivery(if any) on next business day.
> Orders approved and payment received after 2pm, turnaround time begins the next business day.
> Approximately take 1 to 3 hours, depend on order quantity and type of product.
> Additional 1 business day for order required custom job.
** We will always do whatever we can to ensure that our clients' delivery schedules are met.
However, in the event of technical difficulties, such as press malfunctions, power outages, or other circumstances out of our control, we will gladly refund rush charges/fees.
Our liability will be limited to these costs.
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All orders are checked for defects before shipment.
If you receive product item which was not ordered by you or the item is found to be damaged during shipping, please inform us for refund.
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| 1. |
You may return your order or items for any of the following reasons:
> The item is found to be damaged during shipping.
> The item(s) shipped to you is not what you ordered.
> The warranty is valid for 7 days after you received your order.
> Any damage caused by carelessness will not be accepted for returns.
> In the event of product stock unavailable, we will replace that product with a product of same type and similar value.
In case of no stock replacement, we will give a full refund.
> Please take note of the refund will be the price of the product; it is not included shipping charges, express service charges or art work fees.
> Before returning any items，please contact us to receive instructions on returning your purchase.
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| 2. |
Under certain circumstances, no refunds are given if:
> Spelling, punctuation or grammatical errors made by the customer.
> Inferior quality or low-resolution of uploaded images.
> Design errors introduced by the customer in the document creation process.
> Errors in user-selected options such as choice of finish, quantity or product type.
> Color Proofs: due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color(within 10%) between color proofs and the completed job will be deemed acceptable unless otherwise agreed.
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